Cancellation/rebooking: Can I cancel or rearrange my booking without a charge if the weather forecast is bad?

A reservation fee for a rearranged or cancelled booking can only be returned if the weather actually makes a trip impossible/unsafe at the time of the hire period. Forecasts are very conservative and in recent years trips have had to be cancelled only in a very few instances.

Below is an overview of the definitions of unsuitable weather:

• wind speed in excess of 60 km/h
• if wind speeds exceed 100 km/h we stop hiring out boats
• heavy rain if open boats are being used

Definition solely based on the amount of precipitation in a 10-minute window.

Definition:               Amount: 

light                            0.1 to 0.4 mm

medium                      0.4 to 2 mm

heavy                         2 to 8 mm

very heavy                 more than 8 mm