Frequently asked questions

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An identity card, credit card or the amount of the agreed deductible in cash must be provided as a deposit. If a boat is returned dirty, we will charge a cleaning fee of a minimum of €30, for which a cash deposit must also be provided.

About the boats

Boat licence: Do I have to possess a boat licence to drive a pleasure craft?

Availability: How can I identify which boats are available and then book one?

Prices: How much does it cost to hire a Spreeboot?

Number of passengers: How many passengers can the boats carry?

Insurance cover/deductible: How can I reduce my deductible in the event of damage?

Weather Do the boats come with a tarpaulin to protect against rain or strong sunshine?

Tours: Do I have to follow one of the tours presented on your website?

Routes: Where am I allowed to drive in a Spreeboot?

Self-catering: Can I take my own food and drinks on board?

Refrigeration: Is there cooling equipment/a fridge on board?

Cool box: How large are the cool boxes offered for hire?

Barbecue: Is there a barbecue on board?

Music playback: How can I play my music on the boats?

Children: Are there life jackets for children too?

Canoes/kayaks: Do you also hire out canoes or kayaks?

Dogs: Are dogs allowed on board?

Booking and payment

Payments: When will the final payment be taken?

Prices: How much does it cost to hire a Spreeboot?

Availability: How can I identify which boats are available and then book one?

Insurance cover/deductible: How can I reduce my deductible in the event of damage?

Telephone bookings: What do we need to be aware of?

Bookings: Can I change a booking?

Cancellation: Can I cancel a booking?

Cancellation/rebooking: Can I cancel or rearrange my booking without a charge if the weather forecast is bad?

Reservations: I don’t want to pay using Sofortüberweisung or PayPal.

Deposit: Do I have to provide a deposit?

Catering

Catering: How can I book picnic hampers, barbecues and drinks?

Barbecue: Is there a barbecue on board?

Tableware: Are there glasses, cutlery and plates on board the boats?

Refrigeration: Is there cooling equipment/a fridge on board?

Cool box: How large are the cool boxes offered for hire?

Self-catering: Can I take my own food and drinks on board?

Getting here & checking in

Parking: Where can I park my car?

Instructions: When will instructions be provided in the boat?