When will I receive an invoice as a company?

You will automatically receive an invoice after the journey and thus after the service has been rendered. By then they have proof of payment for their accounting.

Deposit: Do I have to provide a deposit?

An identity card, credit card or the amount of the agreed deductible in cash must be provided as a deposit.

Reservations: I don’t want to pay using Sofortüberweisung or PayPal.

These payment methods are completely secure because you are working directly with the online banking system of your bank or PayPal account through these applications.

Cancellation/rebooking: Can I cancel or rearrange my booking without a charge if the weather forecast is bad?

A reservation fee for a rearranged or cancelled booking can only be returned if the weather actually makes a trip impossible/unsafe at the time of the hire period. Forecasts are very conservative and in recent years trips have had to be cancelled only in a very few instances.

Below is an overview of the definitions of unsuitable weather:

  • wind speed in excess of 60 km/h
  • if wind speeds exceed 100 km/h we stop hiring out boats
  • heavy rain if open boats are being used

Definition solely based on the amount of precipitation in a 10-minute window.

Definition:               Amount: 

light                            0.1 to 0.4 mm

medium                      0.4 to 2 mm

heavy                         2 to 8 mm

very heavy                 more than 8 mm

Cancellation: Can I cancel a booking?

When you make a booking, a reservation fee of 25% of the hire price will be taken. If you later cancel your booking, the reservation fee will not be refunded. If a booking is cancelled less than 48 hours before the hire period, the entire hire price (including catering and skipper fees if selected) is to be paid. Bookings can be cancelled by sending an email to hafenmeister@hafenundhof.de or via the link provided in the booking confirmation.

Bookings: Can I change a booking?

A hire period booking can be changed in certain circumstances - up to seven days before the trip. In this case a rebooking fee of €15 will be charged in addition to any difference in the tariffs as different prices may apply on the alternative date.

Telephone bookings: What do we need to be aware of?

In addition to our super easy online booking process, you can also fill out a form to request a return call. We are happy to take your reservation in this way. Please make sure that you have a valid credit card to hand and be aware that we charge a €15 booking fee for this method.

Payments: When will the final payment be taken?

The final payment for the booking will be taken on the day of the hire and can be paid in cash or by EC or credit card. Discounts will be applied at this point.

Insurance cover/deductible: How can I reduce my deductible in the event of damage?

All of our boats have full insurance with a deductible of €2,000. If so desired, when you make a booking you can reduce this amount to €300, which adds 5% to the net hire price. We keep all our boats in perfect condition. Should damage be caused to a boat, it will be identified when the boat is handed back and documented in the hire contract. We of course have liability insurance that covers damage caused by the hirer, the cost of which is incorporated in the hire price.

Prices: How much does it cost to hire a Spreeboot?

In principle, the hire price is determined by the size and equipment of the particular boat. The hire price is shown when you enter the day and duration of your boat hire (spreeboote.de).

It is determined by the boat you have selected and various other factors. Below are a few underlying rules that you can use to find the best prices:

Here is when you will find the most affordable prices:

  • Mondays to Fridays on any hire period that ends no later than 5.00pm
  • morning trips at weekends (Breakfast on the Water), i.e. hire period ending no later than 1.00pm
  • all hires during the low season (April, October) and in May and September during the main season
  • in general, the longer you hire the boat for, the more favourable the hourly price

We also often have special offers for booking early and packages that make getting out on the water as affordable as possible. Subscribing to our newsletter will give you access to details of our special offers.